We are more than happy to sign a Confidentiality Agreement if it will give you peace of mind.


We will invoice you once the job’s completed or, if it’s an ongoing project, at the end of each week.
We invoice on a seven day basis and we really appreciate prompt payment. We accept a variety of payment methods.

Proofreading and editing

We always check our work carefully. But it’s ultimately your responsibility to double check for accuracy before you sign a project off.
Where proofing is concerned, two heads are always better than one.

Document safety

Please use a secure postal method. We can’t take responsibility for items that gets lost in the post. As far as online security is concerned,
we have anti-virus software – and we assume that you do too.


We have professional indemnity (PI) insurance.

Your place or mine?

We work from our own office but we ‘re also happy to work from your place. We’re happy to have meetings at your place or a local coffee shop.

Retainer packages

Please use up your 5-hour retainer taster within 60 days. Once you’ve agreed a retainer package, you should take care to use all your hours every month,
since we don’t carry unused hours over.