LMDTFY News

Is there such a thing as too much honesty in a business context?

If so, exactly how honest is too honest? As a business support expert it's part of the challenge to get the balance between honesty and diplomacy right!

My Business MOT is one of my most popular services. My Website Review is another. Both involve me taking a clear, unbiased, independent view and reporting back honestly and constructively about performance across a number of key indicators.

I'm paid to provide transparent feedback and deliver a report detailing recommendations for making things work better, more efficiently, faster, more cheaply et cetera. Which is exactly what I do. But as it turns out, some business owners are better prepared for constructive criticism than others.

The thing is, business can get so personal. Especially when you created it. It can be tough handing over something you've created, looked after, nurtured and cared for to an outsider whose job it is to pick it apart and hunt down the wobbly bits. But it's important to treat expert feedback dispassionately.

If your website's missing a few important tricks that could improve your visitor experience and bring in extra revenue, take expert feedback in the spirit it's intended. When your business is trundling along it's positive news when someone points out fresh ways to make it take off like a  rocket. 

I'm known for being totally straightforward. In everyone's interest I prefer to call a spade a spade. In a competitive business environment and a rocky economy, I think it pays to cut to the chase. What do you think?

Could your business processes and procedures do with a spring clean? Is your website letting you down? If I'm thoroughly and completely honest – in the nicest possible way – can you take the heat?  

Comments