Are you a drama queen? If your business life is one long rollercoaster ride of emotion full of stress, frustration, lost tempers and tears, what can you do about it? We thought it’s be fun to look at how to keep cam and carry on while everyone around you is losing their heads.
The worst boss on the planet
The first thing to say is this: It’s no fun at all working for a mercurial, moody boss. You never know where you stand, you’re never sure what their reaction is going to be: nice or nasty, supportive or aggressive. Life on an even keel works much better in a business context for everyone concerned.
Riding the emotional wave
The first part of the trick is not to take everything personally. The world isn’t out to get you. Your suppliers are not plotting your downfall, delivering stuff late out of spite. Shit just happens.
Every time you feel a situation getting to you, breathe deeply and count to a hundred – ten won’t do it. Have a cuppa. Leave the building altogether and go for a short walk. Do whatever you need to do to bring your emotional temperature down, whether it’s singing to yourself, running round the block or having a 20 minute power-nap.
Once you’ve chilled down you’ll be in a much better position to decide what to do, intelligently and wisely. Make it a rule never to react instantly to a person or situation, saying you’ll need to go and think about things before coming to a decision. Take the time to explore all your options, then write down a bullet list of points that make up a simple plan before taking action.
Keeping frustrations at bay in the first place
Staying organised is one way to keep on an even keel. When everything is where it should be, in its place, properly organised, classified and stored, your business life is a whole lot easier, smoother and less stressful.
What about other people? If you haven’t trained your staff and suppliers to work the most efficient way, you can’t expect them to just know what you want. You need to tell them, clearly and simply, about your expectations and if training is required, train them to do a proper job. By the same token, if you’re working with an external partner like a marketing agency, you need to brief them in exactly what you want to achieve.
The same goes for customers. When you manage their expectations from the offset, say by being crystal clear about delivery dates and the features and benefits of your products and services, you’ll reduce complaints and enquiries to a minimum.
Being firm has its advantages, too. It’s no good saying ‘yes’ to everything when you don’t have a hope in hell of delivering. If you can’t take yet another sales call, be firm yet polite and put the phone down straight away.
7 ways to stay calm in a crisis
Here are our top 10 ways to stay calm in a crisis.
- Slow down, calm down, breathe… the world won’t end if you don’t act immediately
- Think positive. The more you bemoan your situation, the worse you’ll feel
- Remember last time you resolved a nasty crisis and take strength from your memories
- Talk to someone you trust. Not someone who will just agree with everything you say, someone who’ll be both honest and constructive in a business context
- Prioritise – is it really a crisis or are you blowing something small and unimportant in the great scheme of things out of all proportion?
- Learn meditation – a few minutes of mindfulness can change the way you feel about the situation so profoundly that you wonder where on earth your head was beforehand
- Stick with the decision you’ve made – don’t u-turn half way or lose faith in yourself. And ‘what-ifs’ are a nightmare – don’t go there
We can help you with the staying organised bit. Call us for a friendly discussion.